Shipping, Exchanges & Returns Policy

RETURN & EXCHANGES

Items sent back for a return or exchange must meet the following criteria:

  • The return is postmarked within 14 days of the original shipping delivery date.
  • All exchanges must be in original packaging, unused and in original condition.
  • We are not responsible for any damage that is caused by your cat to any of the merchandise.
  • We cannot honor exchanges for any merchandise that has been used or is not in its original new condition.
  • The consumer is responsible for all shipping costs associated with a return or exchange for any reason other than products damaged during packaging or the delivery process or delivery of incomplete or incorrect products.

Damaged, Lost, or Stolen Products

  • If a product ordered through this website is damaged prior to delivery to you the consumer, Exclusive Tabby may replace the product or issue a full refund.
  • If an item arrives damaged or defective you must contact us within 48 hours of receipt.
  • To report a damaged product, please contact us immediately upon receipt of the item to make arrangements for a replacement or return.
  • If a product is lost or stolen during the delivery process, Exclusive Tabby may issue a replacement or refund subject to arrangements with the shipping provider and agreed upon terms.
  • Please contact us to report a lost or stolen product within 7 business days of ship date.
  • Orders reported lost, damaged, or stolen past the 7 business days of scheduled delivery, may not be eligible for a replacement or refund.