Items sent back for a return or exchange must meet the following criteria:
- The return is postmarked within 14 days of the original shipping delivery date.
- All exchanges must be in original packaging, unused and in original condition.
- We are not responsible for any damage that is caused by your cat to any of the merchandise.
- We cannot honor exchanges for any merchandise that has been used or is not in its original new condition.
- The consumer is responsible for all shipping costs associated with a return or exchange for any reason other than products damaged during packaging or the delivery process or delivery of incomplete or incorrect products.
Damaged, Lost, or Stolen Products
- If a product ordered through this website is damaged prior to delivery to you the consumer, Exclusive Tabby may replace the product or issue a full refund.
- If an item arrives damaged or defective you must contact us within 48 hours of receipt.
- To report a damaged product, please contact us immediately upon receipt of the item to make arrangements for a replacement or return.
- If a product is lost or stolen during the delivery process, Exclusive Tabby may issue a replacement or refund subject to arrangements with the shipping provider and agreed upon terms.
- Please contact us to report a lost or stolen product within 7 business days of ship date.
- Orders reported lost, damaged, or stolen past the 7 business days of scheduled delivery, may not be eligible for a replacement or refund.
